Anina Boutique: Refund and cancellation policy
Return Policy
Products cannot be returned after completion of the payment. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered). Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.Premium quality cottons are used to ensure the best fashion experience, however colour bleeding might happen for some apparels due to washing and drying conditions. To ensure the best condition of usage, dry clean the apparels . Also, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
You can either call our Support Number ……………… or Email Us at …………….. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:
Product & Accessories, if any, should be in original condition Tags should be retained and returned Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
Cancellation Policy
Orders once placed cannot be cancelled.
Refund Policy
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund. Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
Mode of Refund
For returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
We require product images and tags in the below mentioned cases:
- Defective product received – Opening Video.
- Wrong product received – Opening Video.3. Wrong size received – Both product & Tag images required.
- Incomplete order received – Only Tag image is required.
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
1. Defective product received – Opening Video. - Wrong product received – Opening Video.3. Wrong size received – Both product & Tag images required.
- Incomplete order received – Only Tag image is required.
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
1.Defective product received – Opening Video. - Wrong product received – Opening Video. 3. Wrong size received – Opening Video.
- Incomplete order received – Opening Video.
Your refund with shipping charge will be initiated by us within 2 business days after receiving the product back in our store.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
You can either call our Support Number ……………… or Email Us at …………….. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.